Frequently Asked Questions
Below you can find our handy FAQ section. If you don’t find what you’re looking for go ahead and
, our customer support team would be happy to help you.
Why do I need Placeit?
What’s included in my subscription?
Is there a minimum commitment period?
How to purchase and download a single asset?
Coupons & Discounts
How to log in to Placeit with your Envato Account?
Why can't I log in to my Placeit account?
How do I change my password?
How can I reset my password?
How do I change my email address?
How can I delete my Placeit account?
How to change your notification preferences?
Do you have an API?
How can I become a contributor to Placeit's content?
How can I become a Placeit affiliate?
Will you send me physical items of my purchases?
Where can I suggest a feature request?
When will my asset request be made?
How can I write for the blog?
How can I purchase a Placeit subscription?
How can I update my billing information?
How to download my invoices?
When will I be charged again?
How can I edit a past invoice?
How can I add my VAT number?
Can I pay using PayPal Balance?
How can I pause & unpause my account?
How can I cancel my subscription?
How can I upgrade or downgrade my subscription?
When will I be charged again?
Do you offer free trials?
Can I sell the designs I make with Placeit?
Can I have exclusive rights on a Placeit asset?
Am I allowed to use the images and videos I create on Placeit for commercial purposes?
Can I trademark my logo?
Can I publish the content created on Placeit on social media?
Am I able to use the logo for printing purposes?
Can I still use the downloaded assets even after canceling my subscription?
What if I ask you to delete my data from Placeit?
Can I sell NFTs from Placeit?
Why do colors on my design look different after I upload an image into a mockup?
How do I match the garment color with my design?
How do I make a mockup’s background transparent?
Why do I see a “square” around my design when I upload my image?
Am I going to be able to edit my mockup after I complete the download?
Can I download a mockup at a higher resolution?
How can I resize the mockup that I just downloaded?
How to upload an image to a mockup?
What are the requirements to upload a photo or video?
What format are the files I download?
Can I edit my designs, logos, videos, and mockups once they’ve been downloaded?
I don't see the assets I want, can you add them?
Where can I find the download I just made?
Can I download single elements of a template? (fonts, graphics, audio tracks)
Why can't I download a template as it is?
Can I upload my own font?
Are your design uploads not displaying correctly?
Can I add my own audio?
Can I “trim” an audio track if I want a specific section of the audio?
How can I upload my own logo into a video?
How can I create a video of a specific length?
Can I enter a numeric value for the text size?
Can I enter special characters? (Arabic, Greek, Chinese)
How many slides can I add to a single video template?
How do I download videos from Placeit to iOS?
How do I make a text animation?
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